How can I return something? Due to the nature of the items being customized, all purchases are final. We do not accept returns unless a product has a manufactured flaw upon receipt. Please email us at email@example.com with a photo of the defect for return approval. Purchases made during any promotional sale are final and cannot be refunded or returned unless there is a manufacturer defect. Should you wish to return an item that is not customized, you will be responsible for shipping the item back to us and charged a 15% processing and restocking fee. If I want to return something, how long will it take for my return to be processed? All returns must be made within 10 days from purchase. No exceptions. Once we have received your return at our warehouse, it should take approximately 7 business days to complete depending on your bank. Do I have to pay shipping for my return items? Yes, you will be responsible for getting the item back to us, but if approved, any exchange items will be shipped back to you free of charge. What if my order is not correct? We try our best to make sure that a proof is emailed out prior to printing to avoid these types of mistakes. However; every so often mistakes do happen, but we do our best to fix them and correct any issues you may have. If you have noticed that we have made a mistake with your order, please email us at firstname.lastname@example.org and we will look into it. Please include your order references at all times when e-mailing our customer service team.